Privacy Policy
Privacy Policy
Privacy Policy
Last updated: 25th September 2025
Blues & Greens HQ Pty Ltd (ACN 688 738 098, ABN 14 688 738 098) (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information of the young people and families we work with. This policy explains how we collect, use, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. About Blues & Greens
Blues & Greens is a mentorship organisation dedicated to supporting teenage boys to build confidence, direction, and purpose. We provide mentorship programs, group sessions, and related personal development services to minors under 18 and their families.
2. What Personal Information We Collect
We collect only the information that is reasonably necessary to deliver our services. This may include:
Your name, contact details, and relationship to the participant.
Your child’s name, age, school year, and basic background information.
Session notes, mentorship goals, and progress records.
Audio and/or video recordings of mentorship sessions.
Communication records (emails, text messages, call summaries).
Emergency contact information.
Sensitive information voluntarily shared during mentorship (e.g. mental health disclosures, wellbeing concerns).
We always seek explicit parental or guardian consent before collecting sensitive information.
3. How We Collect Personal Information
We collect information directly from parents/guardians and participants when:
You enrol your child in our program and complete our consent form.
Your child participates in mentorship sessions.
You communicate with us by phone, email, text, or other platforms.
You provide feedback or complete surveys.
In some cases, we may receive information from professionals working with your child (e.g. psychologists or schools), but only with your prior consent or where required by law.
4. How We Use Personal Information
We use the personal information we collect to:
Deliver and improve mentorship and support services.
Communicate with you about your child’s progress and wellbeing.
Respond to safety concerns and comply with legal reporting obligations.
Manage administrative tasks such as billing and scheduling.
Train and support mentors to ensure program quality.
We do not use personal information for marketing without your explicit consent.
5. Disclosure of Personal Information
We do not sell or share personal information with third parties.
We may disclose personal information:
To our mentors, staff, and contractors involved in your child’s program.
To emergency services or authorities if there is a serious risk of harm.
When required or authorised by law (e.g. mandatory reporting, court orders).
To third-party service providers that store or process data securely on our behalf, including:
HubSpot – CRM and communication
Notion – program management
Stripe – payment processing
Fireflies – session transcription and storage
iClosed – client tracking and reporting
These providers may store data overseas. We take reasonable steps to ensure they comply with privacy obligations.
6. Storage and Security
We take reasonable steps to protect all personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:
Secure, password-protected digital storage systems.
Access controls and permissions limiting who can view sensitive data.
Encryption and secure transfer of digital files.
Staff and mentor training on confidentiality and privacy obligations.
Session notes and recordings are retained indefinitely unless you request their deletion and we are legally able to comply.
7. Data Breaches
If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.
8. Access and Correction
You may request access to the personal information we hold about you or your child, and request that we correct any inaccurate or outdated information.
To make a request, contact us using the details below. We may require verification of identity before granting access.
9. Children’s Privacy
We only provide mentorship services to minors under 18 with the consent of a parent or legal guardian. All personal information collected about minors is treated with the highest level of care and confidentiality.
10. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.
11. Contact Us
If you have any questions about this policy, would like to request access to your data, or believe your privacy has been breached, please contact us at:
Blues & Greens HQ Pty Ltd
Email: admin@bluesandgreens.com.au
We will respond to all privacy-related queries or complaints promptly and in accordance with the Privacy Act.
By enrolling your child in our program, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and storage of personal information as described above.
Privacy Policy
Last updated: 25th September 2025
Blues & Greens HQ Pty Ltd (ACN 688 738 098, ABN 14 688 738 098) (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information of the young people and families we work with. This policy explains how we collect, use, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. About Blues & Greens
Blues & Greens is a mentorship organisation dedicated to supporting teenage boys to build confidence, direction, and purpose. We provide mentorship programs, group sessions, and related personal development services to minors under 18 and their families.
2. What Personal Information We Collect
We collect only the information that is reasonably necessary to deliver our services. This may include:
Your name, contact details, and relationship to the participant.
Your child’s name, age, school year, and basic background information.
Session notes, mentorship goals, and progress records.
Audio and/or video recordings of mentorship sessions.
Communication records (emails, text messages, call summaries).
Emergency contact information.
Sensitive information voluntarily shared during mentorship (e.g. mental health disclosures, wellbeing concerns).
We always seek explicit parental or guardian consent before collecting sensitive information.
3. How We Collect Personal Information
We collect information directly from parents/guardians and participants when:
You enrol your child in our program and complete our consent form.
Your child participates in mentorship sessions.
You communicate with us by phone, email, text, or other platforms.
You provide feedback or complete surveys.
In some cases, we may receive information from professionals working with your child (e.g. psychologists or schools), but only with your prior consent or where required by law.
4. How We Use Personal Information
We use the personal information we collect to:
Deliver and improve mentorship and support services.
Communicate with you about your child’s progress and wellbeing.
Respond to safety concerns and comply with legal reporting obligations.
Manage administrative tasks such as billing and scheduling.
Train and support mentors to ensure program quality.
We do not use personal information for marketing without your explicit consent.
5. Disclosure of Personal Information
We do not sell or share personal information with third parties.
We may disclose personal information:
To our mentors, staff, and contractors involved in your child’s program.
To emergency services or authorities if there is a serious risk of harm.
When required or authorised by law (e.g. mandatory reporting, court orders).
To third-party service providers that store or process data securely on our behalf, including:
HubSpot – CRM and communication
Notion – program management
Stripe – payment processing
Fireflies – session transcription and storage
iClosed – client tracking and reporting
These providers may store data overseas. We take reasonable steps to ensure they comply with privacy obligations.
6. Storage and Security
We take reasonable steps to protect all personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:
Secure, password-protected digital storage systems.
Access controls and permissions limiting who can view sensitive data.
Encryption and secure transfer of digital files.
Staff and mentor training on confidentiality and privacy obligations.
Session notes and recordings are retained indefinitely unless you request their deletion and we are legally able to comply.
7. Data Breaches
If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.
8. Access and Correction
You may request access to the personal information we hold about you or your child, and request that we correct any inaccurate or outdated information.
To make a request, contact us using the details below. We may require verification of identity before granting access.
9. Children’s Privacy
We only provide mentorship services to minors under 18 with the consent of a parent or legal guardian. All personal information collected about minors is treated with the highest level of care and confidentiality.
10. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.
11. Contact Us
If you have any questions about this policy, would like to request access to your data, or believe your privacy has been breached, please contact us at:
Blues & Greens HQ Pty Ltd
Email: admin@bluesandgreens.com.au
We will respond to all privacy-related queries or complaints promptly and in accordance with the Privacy Act.
By enrolling your child in our program, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and storage of personal information as described above.